Automated messages, efficient work

Let your guests know: We are thinking of you. Automatically sent messages make it easy for you – triggered by events and actions of the guest.

• The Communication app allows you to send automatic reminders of unconfirmed reservations (options), pre-stay (preview e-mails), check-in prompts, post-stay, greetings (birthday wishes), and much more.
• Individual messages can also be prepared and dispatch can be scheduled to the minute.
• All messages are available in advance as previews and appear in an overview where they can be changed, personalised, or deactivated at any time before being sent.
• All this works fully automatically or completely manually as desired – messages can also be created automatically and sent manually.

In order to increase the opening rate for offers, unopened offers are automatically re-sent in a slightly modified version after a set time.

Make it easy for yourself and your guests: offer a check-in without detours and without unnecessary contact. Every guest automatically receives a message before arrival with a request for online check-in. Thanks to the simplest settings, you can select which information is requested on the check-in form and which of this data is mandatory.

• Save all relevant data.
• Be informed about the planned arrival time and the vehicle registration number.
• Documents such as identity cards/passports can be easily uploaded.
• For multiple room bookings, the individual rooms can already be assigned to the guests.
• You will receive an automatic notification by e-mail as soon as the online check-in has been completed.

Check-in is carried out on a personalised landing page, i.e. without time-consuming implementation of forms on your own homepage. The specified data can be easily imported into the hotel management programme.

Would you like to welcome your guests before they arrive and increase their joyful anticipation for their holiday? Don’t let them wait too long. Surprise them with a friendly and informative welcome e-mail and use the opportunity to send them some important information before arrival or after departure. The Communication app automatically gets the required information from the system and sends an attractive e-mail to the guest.

In the personal welcome e-mail, confirm the reservation details again and enable the direct booking of additional services, such as a room upgrade or a relaxing wellness massage. In addition, you can send your hotel guests current event information for the relevant period of stay or information about the weather, tips, or directions.

After departure, the guest can, for example, give personal ratings in response to your check-out e-mail. You can also send the guest offers for a possible future stay.